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Order Fulfillment

What We Do

Traverse through our resourceful services

Services

Making complicated supply chain and warehousing simpler for you

We are a 3 PL company providing bespoke warehouse, fulfilment, and distribution services as per your requirements. Our warehousing services include order management, inbound and outbound operations, logistics, eCommerce fulfilment, and more. With warehouses across the country, we don't leave any stone unturned to meet your needs.

Use our fulfilment services from receiving to packing and shipping and enjoy stress-free logistics for your business anywhere in India. We deliver more than products; we provide customer satisfaction.

E-Commerce Fulfillment

In today's fast-paced e-commerce industry, the demand for fast, cost-effective, and timely order deliveries has never been higher. The demand for shorter delivery times and package tracking is estimated to multi-fold in coming years as the e-commerce industry in India continues to grow. Providing customer delight has now a necessity for each brand for it to be able to survive in this competitive market & efficient order fulfilment is a very important step to ensure that. Therefore, we follow these tasks with utmost discipline.

01
Receiving Incoming order

The first step is to register each incoming order. Orders are generally auto-integrated to our WMS.

02
Smart Allocation to the nearest warehouse

On receiving an order, our OMS redirects it to the warehouse which is at the closest proximity to the customer. This way, your order reaches your customer at the earliest possibility with lowest shipping cost.

03
Availability check

On receiving the order, WMS runs a quick stock availability check. This ensures enough stock availability post factoring all orders across multiple marketplaces. In case of a likely stock out in the near future, you would be notified well in advance.

04
Picking

Orders upto a particular time are consolidated and picked at once. We ensure optimised storage for your products making efficient use of racks, bins, shelves & pallets such that least time is spent on locating & picking any inventory. This ensures least TAT once an order is received.

05
Combo making & adding promotional material

Bundling products together for packing deals & adding promotional materials like flyers & coupons in the shipment help boost sales for our clients.

06
Packing, stickering & labelling

Once the consignment is ready, it is double checked with the received order & the label sticker. Appropriate packing material is used to safeguard the product during transit and also give a ‘good packaging’ impression to your customer.

07
Mapping the right delivery partner

In case of Amazon / Flipkart, delivery partners are generally pre-decided. In case of other marketplaces / website orders, an appropriate delivery partner can be selected based on the distance, material weight, cost, and so on.

08
Shipping

Once ready, consignments are loaded in the delivery partner’s vehicle and shipped from the warehouse.

09
Managing returns & exchanges

Material once returned goes through a quality check. Returned product is documented in images & videos important to our client for raising any return-related dispute on the marketplaces. It is classified under saleable & Non-saleable product & accordingly taken forward.

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FBA Prep

Amazon and Flipkart have provided an incredible platform for sellers to grow their businesses, but managing the fulfillment process can be challenging and sometimes a bit expensive. High storage costs, lack of resources, and the cumbersome task of tracking returns can significantly impact profit margins. To help businesses avoid these issues, Whitesapce offers FBA Prep services. Our team ensures that your company complies with the inventory policies of e-commerce companies, providing quality checks, FNSKU labelling, kitting, polybags, and labels that adhere to their policies. By optimizing the inventory management process and avoiding penalty charges from channel partners, Whitespace can help businesses increase efficiency and profitability. We follow the following tasks to ensure seamless FBA prep for our clients’ inventory:

1. Re-labelling
Existing product labels are replaced with Amazon-specific labels.
2. MRP compliance
We ensure that products are priced according to Amazon's guidelines.
3. Quality checks
Products are inspected for any defects or damages.
4.Bar-coding
We add or updating barcodes for proper tracking and inventory management.
5. Combo packages
Products are bundled together for promotional offers on Amazon.
6. Packaging
Products are packed in polybags and cardboard boxes to ensure products are properly packaged and protected.
7. Shipping Products are loaded onto transporter vehicles for timely delivery to Amazon's FC.
E-Commerce-Fulfillment

B2B Offline Fulfillment

At Whitespace, we strive to provide multichannel fulfillment support to our clients. With the same objective, our team is also trained to cater to B2B offline orders. B2B fulfillment covers:

01.B2B Offline Orders:

Large Format Stores
Distributors
Institutions
Offline Retailers

02. Key Features:

Shelf Life Management
Expiry & Batch Management
Multiple shipping Options
Inventory Management Across Different Channels
Appointment Based Deliveries
Customized Packaging

03. B2B Order Handling Scenarios

High Throughput Operations
Pallet-in,
Pallet-out
Box-in,
Box-out
Box-in,
Each-out
Each-in,
Each-out
Features

We Come with

Services
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Medium to large scale, multi-client facilities laced with modern racking systems
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Customized warehouse processes tailored to your unique business requirements
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Streamlined and digitized warehouse operations with optimized software systems and processes
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On-site supervision by leadership team to iron out all operational inefficiencies at the commencement of each operation
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Skilled human resources specialized in E-commerce order fulfillment
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End to end solutions that offer maximum value for our clients' investment.

What you can expect in our Fulfillment Model

Access to Pan India Warehouses

Our Pan India warehouse network offers businesses easy-to-operate warehousing services, helping them store their inventory near their customers. This reduces delivery costs, lead times, labour costs, overheads, etc. Besides, it fastens deliveries and improves visibility on the marketplace.

Invest where it’s needed

With Whitespace as your warehouse and fulfillment partner, eliminate the hassle of investing in separate warehouse facilities. Experience the convenience and efficiency of partnering with Whitespace, where your warehousing requirements are met seamlessly while optimizing your bottom line.

Plug-and-Play onboarding

Whitespace revolutionizes on boarding with its plug-and-play model, delivering ready-to-implement warehousing solutions. Our automated order fulfillment systems and trained resources accelerate the process, ensuring a swift and seamless transition. We firmly believe that faster on boarding translates into superior order fulfillment, enabling your business to thrive without delays.

Strategic inventory placement

We understand a surge of orders can be cumbersome. Hence, we use strategic inventory placement to accelerate things. We ensure every single product is promptly delivered to your customer's hand. Our team efficiently manages the surge, ensuring your inventory is placed nearest to the demand center and inventory are balanced.

Cost-effective delivery solutions

Nowadays, customers crave promptness; their satisfaction hinges on swift delivery. With a network of delivery partners, we offer error-free, safe, cost-effective delivery solutions. We imitate the Amazon fulfillment model and endeavour to provide our customers achieve same or next day deliveries.

Access to an integrated platform

The Whitespace software integrates seamlessly with all major eCommerce marketplaces so that the orders automatically reach us for fulfilment. We provide a centralised inventory management solution across marketplaces, enabling collaboration with multiple transportation and shipping partners

On-demand space requirements

At Whitespace, we understand the diverse warehousing needs of businesses. Whether you're looking for on-demand storage, stand-alone facilities, or shared warehousing solutions, we've got you covered. As your business grows and evolves, we remain committed to providing you with the flexible space you need, precisely when you need it.

Amazon Prime-like badging and Flipkart assured tags

Our order fulfillment solutions offer access to Amazon Prime or Flipkart like badging or assured tags. Whitespace works collaboratively with programs like FBF-Lite and Sellerflex with these platforms.

Offline fulfillments

Whitespace also serves orders for offline customers. You can use our offline fulfilment services whether you're a retailer, distributor, wholesaler, or manufacturer. Our warehouse and warehouse processes are designed differently for offline B2B orders to reduce delivery lead time and delivery costs.

On-boarding made easy

At Whitespace we are dedicated to providing a seamless experience for brands looking to register their warehouses or add additional places of business. We prioritize obtaining all the necessary certificates for Goods and Services Tax (GST) registration, ensuring compliance with legal requirements. We thrive to deliver a hassle-free and efficient experience for obtaining the required certificates, allowing brands to seamlessly expand their operations.

Partners in Growth

Our strategies are designed and catered according to your specific product and services. Think of us as your ‘online business partners’

All-in-One Platform

We take care of your day-to-day operations with our integration tools and data-driven dashboard so that you can focus on what matters most: your brand.

Frequently Asked Questions

1. How does pricing work with Whitespace?

We have custom-pricing based on your business requirement: from Cost+ model to pay-per-use model.

2.Do you have any standard rate cards?

Yes. For standard warehousing operations with no customization/value added services, we do have a standard rate card basis the throughput and space requirement.

3. What storage infrastructure do you provide?

Depending on the business requirement, we can arrange for heavy duty racks, long span shelving, slotted angle racking, ground pallet storage etc

4. Do you offer customized packing?

Yes, We do offer customized packing options.

5. Do you do quality checks of the products before shipping?

We conduct quality checks based on brands' preferences and predetermined criteria.

6. Are your warehouses Prime/Assured enabled?

Yes

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